I use Ultra Mobile PayGo and love the control and peace of mind it gives me. It’s perfect for people who don’t use their phones often and want to avoid wasting money on large, unused data plans.
FAQ
Where can I activate my PayGo plan?
To activate your PayGo plan, insert your SIM card and choose one of the following options:
Keep your current number: Visit paygo.ultra.me/activate.
Get a new number: Text GOGO followed by your ZIP code to 6700 or visit paygo.ultra.me/activate.
How do I recharge my PayGo plan?
You can recharge your PayGo plan by:
- Visiting an Ultra Mobile Authorized Retailer.
- Using PayGo Recharge cards available at T-Mobile stores.
- Paying online with a credit/debit card by logging into your account at my.ultramobile.com.
- Contacting the Care Team at 888-777-0446.
You can also set up Auto Renew by following these steps:
1. Log in to your account.
2. Add a credit/debit card under Billing Info.
3. Select “Auto Renew On”.
4. Choose a denomination: $5, $10, or $20 (note: $3 is automatically applied to your plan renewal).
5. Click Save Settings.
What recharge amounts are available for PayGo plans?
Recharge cards for PayGo plans are available in denominations of $10, $15, and $50.
How can I add more minutes and text messages to my PayGo plan?
You can top up your PayGo plan by adding funds to your PayGo wallet. Once you’ve used the 100 minutes and text/MMS messages included each month, additional minutes are charged at $0.03 per minute, and texts at $0.01 each.
Alternatively, you can purchase a 1-day Voice & Text Pass for $2 or a 7-day Voice & Text Pass for $10, which offers unlimited talk and text.
To add money or buy a Voice & Text Pass, log in at my.ultramobile.com, visit an Ultra Mobile Authorized Retailer, a T-Mobile store, or call 888-777-0446.
Can I set up recurring monthly payments on my PayGo account?
Yes, you can arrange for automatic monthly recharges to your PayGo Wallet using a credit or debit card. Follow these steps to enable the Auto Renew feature:
- Sign in to your account.
- Enter your credit or debit card details under Billing Info.
- Toggle the “Auto Renew” option to On.
- Select from $5, $10, or $20 for your Auto Renew amount (note: $3 will automatically be used to renew your monthly plan).
- Save your settings to finalize the process.
What is the maximum balance allowed in my PayGo wallet?
The highest balance you can maintain in your PayGo wallet is $150.
Is a credit check or deposit required for PayGo plans?
No credit check or deposit is needed to activate a PayGo plan.
How do I check the balance of my PayGo wallet and account?
You can check your PayGo wallet and account balances by texting BAL to 6700 or by logging into your account at my.ultra.me.
Can I transfer my phone number to my PayGo plan?
Yes, you can port your existing phone number when activating at paygo.ultra.me/activate. You’ll need to have your account number, passcode, and billing address from your current provider.
Does my PayGo plan include Domestic Roaming?
Yes, PayGo plans offer Domestic Roaming, and the charges will be deducted from your Wallet balance.
Does my PayGo plan support International Roaming?
Yes, International Roaming is available for voice, SMS, and MMS, and the charges will be deducted from your PayGo Wallet balance. However, the PayGo plan does not include data roaming. You can check the international roaming rates at ultramobile.com/paygo/international-roaming.
Can I make international calls with my PayGo plan?
Yes, you can make calls to over 200 international destinations with your PayGo plan. For more details on rates, check the Rate Checker at ultramobile.com/paygo.
How can I access my voicemail?
To check your voicemail, simply dial 1 or 123 on your phone.
Will I lose my phone number if I miss a payment?
If no payment is made within 90 days of your last payment, your account and phone number will be canceled.
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